Customer Care

Refund Policy

Due to the personal care and hygiene nature of skincare products, all products sold by SYEN GLOW are strictly non-returnable and non-refundable.

We do not accept returns, exchanges, or refunds once an order has been placed and delivered.

01

Non-Refundable Products Policy

Due to the personal care and hygiene nature of skincare products, all products sold by SYEN GLOW are strictly non-returnable and non-refundable.

We do not accept returns, exchanges, or refunds once an order has been placed and delivered.

02

Exceptions

A replacement may only be considered if:

  • You receive a wrong product, or
  • The product arrives physically damaged

These exceptions are for eligible replacement requests only and do not constitute a general return or refund policy.

03

How to Raise a Claim

To request assistance, customers must contact us within 24 hours of delivery with:

  • Order details
  • Clear photos/videos of the package and product
  • Unboxing video (mandatory)

Claims without proper proof may not be accepted.

You can contact our customer care team at syenglowcare@gmail.com .

04

Cancellation Policy

Orders once placed cannot be cancelled after dispatch.

Customer Care

Need assistance?

For eligible wrong or damaged product claims, please contact the SYEN GLOW customer care team within 24 hours of delivery.